The Customer Is Always Wrong: The Retail Chronicles by Jeff Martin
If you've worked in the retail industry, you'll be able to relate to the tales in this book. If you've never worked in retail, you should probably read this book anyway. You might learn something. No, really, you might. Collected here are horror stories, hilarious tales, and head-shaking moments of dealing with wacky customers, tough managers, and backroom issues. It's a smorgasbord of laughs, some with life lessons, and others just letting the world know what the world of retail is truly like.